We take customer satisfaction very seriously. In case of any issue that arise with your order, please send us an email within 24 hrs. of delivery along with relevant details such as order number and customer care team will get back to you .
General Return Policy
PAR EMPIRE GENERAL TRADING LLC ("Company") may accept returns of certain products within seven days of delivery, subject to the terms and conditions of this Return Policy. To be eligible for a return, the product must be in its original condition, with all packaging, labels, and tags intact.
Eligible Products for Return
The following products are eligible for return:
Products that do not match the order
Products that do not meet the quality standards specified by the Company
Non-Eligible Products for Return
The following products are not eligible for return:
Products that have been used, altered, or damaged after delivery
Products that have been tampered with or repaired by unauthorized personnel
Products that have been customized or made to order
Products that are non-refundable or non-returnable
To initiate a return, the Customer must contact the Company's customer service team within seven days of delivery. The customer service team will provide instructions on how to return the product. The Customer is responsible for the cost of returning the product unless the product is defective, damaged, or does not match the order.
Once the returned product is received and inspected by the Company, the Customer will be notified of the approval or rejection of their refund request. If the refund is approved, the Company will process the refund to the original payment method used to make the purchase within 14 business days.
The Company does not offer direct exchanges. If the Customer wishes to exchange a product, they must return the original product and place a new order for the desired product.
The Company reserves the right to refuse returns or refunds for any reason, including but not limited to abuse of the return policy or excessive returns. The Company may also impose a restocking fee for certain products.
History of Par Empire
Established in 2014 by Dushyant Motiani, who has a family history in the Choithram group, the company has grown to become a major player in the packaged food trading business. It operates in 23 countries, sourcing products from international markets and offering them to a diverse set of customers worldwide.
The company focuses on three core pillars: sourcing, supplying, and servicing, and thrives on its unique one-on-one relationships with suppliers and customers. Par Empire aims to curate product portfolios that are client, geography, and need-specific while channeling its focus towards a market-led strategy.
Par Empire started with coffee imported from India to the UAE and expanded its product range to include a wide array of international brands and suppliers. The company has a reputation for offering cost-effective solutions to its customers while providing top-notch logistics support round the clock. It has two types of licensing - Freezone and Mainland - and warehouses that cater to different temperature requirements of products, including dry, ambient, and frozen. The company also aspires to own Last Mile Logistics, further enhancing its distribution network.
Mr. Dushyant Motiani
He has familial roots within the highly esteemed Choithram group, a preeminent supermarket chain operating across the Middle East. After obtaining his business degree from the prestigious Ohio State University in the US and gaining valuable experience from a brief tenure with JP Morgan Bank, he embarked upon his career journey with Choithrams. Leveraging his strong acumen and business expertise, he founded Mindfood Impex in India in 2011, steadily expanding his operations and subsequently venturing into the thriving business landscape of Dubai. Finally, in 2014, he launched PAR EMPIRE, cementing his position as a visionary entrepreneur within the industry.