Returns Policy

We take customer satisfaction very seriously. In case of any issue that arise with your order, please send us an email within 24 hrs. of delivery along with relevant details such as order number and customer care team will get back to you .

1. General Return Policy
   
   PAR EMPIRE GENERAL TRADING LLC ("Company") may accept returns of certain products within seven days of delivery, subject to the terms and conditions of this Return Policy. To be eligible for a return, the product must be in its original condition, with all packaging, labels, and tags intact.
   
   

2. Eligible Products for Return
   
   The following products are eligible for return:

• Defective products
• Damaged products
• Products that do not match the order
• Products that do not meet the quality standards specified by the Company
  
  

3. Non-Eligible Products for Return
   
   The following products are not eligible for return:

• Products that have been used, altered, or damaged after delivery
• Products that have been tampered with or repaired by unauthorized personnel
• Products that have been customized or made to order
• Products that are non-refundable or non-returnable

4. Return Process
   
   To initiate a return, the Customer must contact the Company's customer service team within seven days of delivery. The customer service team will provide instructions on how to return the product. The Customer is responsible for the cost of returning the product unless the product is defective, damaged, or does not match the order.

5. Refund Process
   
   Once the returned product is received and inspected by the Company, the Customer will be notified of the approval or rejection of their refund request. If the refund is approved, the Company will process the refund to the original payment method used to make the purchase within 14 business days.
   
   
6. Exchanges
   
   The Company does not offer direct exchanges. If the Customer wishes to exchange a product, they must return the original product and place a new order for the desired product.

7. Limitations
   
   The Company reserves the right to refuse returns or refunds for any reason, including but not limited to abuse of the return policy or excessive returns. The Company may also impose a restocking fee for certain products.